Terms of Service

1. Who provides Timepunch

Timepunch is provided by LUNA PARK IT DEVELOPMENT D.O.O. BEOGRAD-NOVI BEOGRAD, a limited liability company registered in the Republic of Serbia, with its registered office at Novi Beograd, Bulevar Zorana Đinđića 74/2, Serbia. Our Serbian tax identification number (PIB / TIN) is 113841152. In these Terms, “we”, “us” and the “Provider” mean that company.

You can contact us about the service or these Terms at [email protected].

Timepunch is a service for organisations. “Customer” means the organisation using the service. If you register on its behalf, you confirm that you are authorised to accept these Terms for that organisation. Employees invited to a Customer's workspace use its subscription; they do not become individually responsible for the Customer's subscription fees.

2. What the service does

Timepunch helps organisations manage time off and working arrangements through shared rules, requests, calendars and balances. The Customer chooses its rules, assigns permissions and makes the employment decisions for which it is responsible.

A “contract” configured in Timepunch is a set of rules used by the service. It is not a replacement for an employment agreement or legal advice. The Customer is responsible for checking that its chosen rules comply with the laws and agreements that apply to its employees.

3. Accounts and Customer data

The Customer must provide accurate account information, keep sign-in credentials secure and ensure that access is limited to authorised people. Please contact us promptly if you believe an account has been compromised.

The Customer is responsible for having the necessary authority and lawful grounds to provide employee data to Timepunch. The Customer and the relevant rights holders retain their rights in the data they provide. We may use that data to provide and support the service as agreed with the Customer, not to acquire ownership of it.

Anyone using Timepunch must not access another organisation's data without permission, interfere with the service, distribute malicious code or use the service unlawfully.

4. Free trial

The free trial lasts 14 days. No payment card is required, and the trial does not automatically become a paid subscription. A Customer must explicitly activate a paid subscription before subscription charges begin.

5. Paid subscriptions and renewal

Paid subscriptions are available on a monthly or annual basis. The price, billing period and applicable taxes are shown before the Customer confirms a purchase.

Once activated, a subscription renews automatically for the same billing period unless cancelled before renewal. Payment is collected using the authorised payment method on the renewal date. We send a reminder seven days before an annual subscription renews.

For purchases through Polar, Polar acts as Merchant of Record for the transaction. The applicable seller and purchase terms are identified at checkout. We remain responsible for providing Timepunch under these Terms. These Terms do not replace the terms governing the transaction with Polar or any mandatory rights relating to that transaction.

6. Cancellation and refunds

The Customer can cancel a subscription at any time without a cancellation fee. Cancellation stops the next automatic renewal; access continues until the end of the period already paid for.

We do not provide prorated refunds for unused time in a paid subscription period. If a subscription renews by mistake, contact [email protected] within seven days of that renewal and we will arrange a full refund of that renewal charge. This applies to both monthly and annual subscriptions. The seven-day period is the deadline for making your request, not the time your bank takes to credit the refund.

A refund of an accidental renewal ends the subscription period being refunded. We will also arrange a refund for duplicate or incorrect charges caused by our billing error. Refunding a duplicate charge does not cancel a subscription that was correctly paid for.

These rules do not restrict refunds required by applicable law or refunds issued by the Merchant of Record under its applicable terms.

7. Data when service ends

When service to the Customer ends, the Customer has 30 days to export its workspace data. Cancelling automatic renewal does not start this period while the Customer still has paid access.

We complete deletion of the Customer's workspace data, including backup copies, no later than 60 days after service ends. The 60-day deadline includes the 30-day export period; it is not an additional 60 days. After deletion, the data cannot be recovered from the service.

Earlier requests for return or deletion of employee personal data are handled under the applicable data processing agreement and data protection law. Records we are legally required to retain, such as our own accounting records, are kept separately for that purpose; this is not a reason to retain the Customer's entire workspace.

8. Service access and security

We may restrict access where necessary to address unpaid subscription fees, a material breach of these Terms, a legal requirement or a security threat. Where reasonably possible, we explain the reason and give the Customer an opportunity to resolve it before restricting access. We may act immediately where continued access would create an immediate security risk or be unlawful.

Restriction of access does not by itself replace the data handling commitments in section 7.

9. Personal data

Our Privacy Policy explains how personal data is handled. The Data processing agreement forms part of these Terms for processing employee personal data on behalf of the Customer.

Acknowledging the Privacy Policy does not replace the Customer's obligations towards its employees or constitute blanket consent to marketing or to the processing of employment data.

10. Liability

To the extent permitted by applicable law, the Provider's total liability to the Customer arising out of or in connection with the service is limited to the subscription fees paid by the Customer for Timepunch during the 12 months preceding the event giving rise to the claim, including fees paid through our Merchant of Record.

This limit does not apply to fraud, intentional misconduct, gross negligence or liability that applicable law does not allow us to limit. It does not restrict individuals' rights under applicable data protection law or reduce the refunds promised in section 6.

11. Governing law and disputes

These Terms shall be governed by and construed in accordance with the laws of the Republic of Serbia.

Any disputes arising out of or in connection with these Terms shall be resolved by the court competent for the registered office of the Provider.

This clause does not remove rights or remedies that applicable mandatory law does not allow the parties to exclude.